Delivery.

UK shipping

Your delivery charges will be determined by the contents of your basket and shown to you at checkout. Our delivery partner is Royal Mail.

We aim to deliver our products to you within 7 working days.

International shipping charges

Your delivery charges will be determined by the contents of your basket and shown to you at checkout. Our delivery partner is Royal M. We aim to deliver our products to you within 14 working days. However due to Brexit, sometimes deliveries might take a little bit longer. Please note that we ship all international orders outside of the EU on a 'Delivered At Place' (DAP) basis.

Customers placing orders for delivery to EU destinations will be the importer of record in the EU country of destination. Your order may be subject to charges or fees imposed by your local customs authority. Payment of these will be necessary to release your items from customs on arrival. Please note: we have no control over these charges and cannot predict their amount or offer a refund for them.

We recommend that you contact your local customs office for details on how these charges are assessed and applied to your delivery.

Tracking an order

When your order leaves our warehouse, you will be sent a dispatch confirmation email - within this will be your Lagom Handmade Glassware tracking number.

To track your order online, please visit the carrier's dedicated tracking site.

Returns.

Our returns policy

We hope that you will be happy with your order. However, if for any reason you wish to return something, you may do so, provided that the item(s) are unused and in perfect condition, complete with original packaging.
Please contact our support team at hello@lagomglassware.com to let us know your reason for return, and we can help arrange your collection to return your order and we will send you a return label. You will be responsible for any costs to return your Lagom Handmade Glassware products.

You have 28 days from receipt of your order to return an unwanted item to us for a full refund.

Products that are damaged or tampered with may not be accepted and we obtain the right to send this back to the customer and refuse a refund. If you are unsure about your return being accepted, please contact us at hello@lagomglassware.com and we will be happy to advise.

Faulty or broken Items

If you have any issues or deem the product to be faulty or broken, please contact our support team at hello@lagomglassware.com with photos of the products as well as photos of the packaging they arrived in. Please get in touch within 7 days from receiving your orders, emails received later than this will not be considered.

Sample sale products

We take pride in the quality of our products, and we want you to be completely satisfied with your purchase. However, please be aware that we do not accept returns for sample sale products. These items are offered at discounted prices due to minor imperfections and are final sale.

Refunds & Replacements

Once we receive your return we will endeavour to process a refund or replacement within 10 working days and you will receive an email confirming this. Please note: returns are not processed over the weekend or bank holidays.

Cancellations 

As we aim to ship your order within 24 hours of being placed, we’re not able to guarantee that we can cancel your order. However, we will aim to support cancellation requests on a case-by-case basis. It is worth getting in touch with the support team as soon as you would like to cancel the order.

If an order has already been shipped, please be aware that we can’t cancel or make any amendments at this point.